We refuse matters we cannot run properly. A file built on the wrong footing does not carry pressure. It carries risk. These are the grounds on which we decline.
Turning the wrong matter away is the discipline.
Because we work no win, no fee, we only take matters we believe we can move.
Start the suitability check →We decline matters where recovery is the wrong instrument: where the file cannot support the process, where independent legal advice is required or where a client wants something we will not do.
Illustrative example: a £40,000 invoice is four months unpaid, with a written agreement and delivery on record. The proposed client wants the debtor named publicly, contacted at home and told the directors will be held personally responsible. Vindox would decline. Our method is evidence, rhythm, deadlines and documented follow-up, in writing, against the company said to owe the invoice. The apparent strength of a file does not change what we will send in a client's name.
Illustrative example: a supplier presents a £22,000 invoice raised against a trading name, while the registered company that placed the order and took delivery cannot be identified from the file. Vindox would decline until the correct entity could be established. A demand should not be directed to a company that is not shown to owe the money.
Illustrative example: a £35,000 invoice is described as ignored, but the debtor has already set out in writing the deliverables said to be defective, the reasons and the sum withheld against each. That is a specific written dispute, one of the positions our process records, not one it pushes through. Vindox would decline and recommend independent legal advice.
Illustrative example: a founder is owed around £18,000 for completed work, but there is no written agreement, purchase order, email accepting the work or price, or record of delivery. The arrangement has been verbal throughout. Vindox would decline until the creditor could gather a written record capable of supporting the file.
Illustrative example: a £27,000 claim is submitted against a company already in a formal insolvency process. Vindox would decline. The creditor should consider independent advice from a solicitor or insolvency practitioner about the appropriate process.
Illustrative example: a business wants every invoice and customer on its entire sales ledger chased on a rolling basis. That is ordinary credit control, a volume task with different tools and a different cost base. Vindox would decline because its single-matter recovery service is the wrong instrument for that requirement.
Illustrative example: an amount is said to be overdue, but the debtor is a private individual rather than a company acting in the course of business. Consumer debt sits under a different regime that Vindox does not work within. The matter would be declined on scope, not on its merits.
These are hypothetical examples showing how the standing criteria apply. They are not client matters, case studies or claimed recovery experience.
Each example falls outside the service for one of three reasons. The file cannot support the process. Independent legal advice is required. Or the client wants something Vindox will not do. We do not run pressure on files that cannot carry it.
Why we decline,
answered plainly.
For three kinds of reason: the file cannot carry pressure, the matter belongs with a solicitor or the client wants something we will not do.
No. Vindox recovers commercial trade debt between businesses. Consumer debt sits under a different regime that we do not work within.
If the debtor has put a specific written dispute with substance on the record, independent legal advice may be required. We decline the matter and recommend that you speak to a solicitor of your choice.
If the debtor is in a formal insolvency process, Vindox declines the matter. You should consider independent advice from a solicitor or insolvency practitioner about the appropriate process.
Yes. Our process builds a file. Where there is nothing in writing, there is nothing for the file or a deadline to rest on.
A serious overdue commercial invoice that ordinary chasing has stopped moving. Start with the suitability check. If it is not suitable, we tell you why.
Start the suitability check →No debtor contact is made from a submission.